FAQ

What is Newcastle Knitwears?

Newcastle Knitwears is a leading woolen manufacturing brand with over three decades of experience. We specialize in crafting high-quality knitwear for both men and women.

Where can I find Newcastle Knitwears products?

You can find our products in over 600 retail outlets across over 200 cities. Additionally, you can shop online through our website.

How can I place an order?

You can place an order on our website by selecting the desired products, adding them to your cart, and proceeding to checkout. Follow the prompts to complete your purchase securely.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and online payment gateways. Your payment information is kept secure during the checkout process.

What is your return and exchange policy?

Please refer to our Returns Policy for detailed information on our return and exchange process.

How long does it take to process a return or exchange?

The processing time for returns and exchanges varies, but we aim to complete the process as quickly as possible. Typically, the reverse pick-up and quality check may take up to 48 hours.

Can I track my order?

Yes, you can track your order. After placing an order, you will receive a confirmation email with a tracking link. You can use this link to monitor the status of your shipment.

Do you offer international shipping?

Currently, we primarily serve customers within India. However, please contact our customer service team for specific inquiries regarding international shipping.

Can I visit Newcastle Knitwears' manufacturing facilities?

Unfortunately, we do not offer public tours of our manufacturing facilities. However, we are committed to maintaining the highest quality standards in our production processes.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter for updates on special offers and sales events.

What is the Newcastle Knitwears mission?

Our mission is to create world-class products that bring joy to our customers, operate a business model that shares success with our partners, nurture our human capital, and stay committed to excellence and innovation.